Eve AI analyzes customer sentiment in real time, helping businesses detect frustration, identify positive engagement, and escalate issues when human intervention is needed.
Eve AI scans customer messages, emails, and chat interactions to identify emotions behind words.
- Recognizes unhappy customers and escalates critical cases.
- Identifies happy customers for upselling or loyalty programs.
- Context-Aware AI – Evaluates tone, urgency, and intent beyond just words.
- Works across different languages, including Swahili & English.
Ensure that critical customer issues get the right attention at the right time.
- Immediate Human Handoff – Escalates issues when negative sentiment is detected.
- Priority-Based Routing – Directs angry or VIP customers to senior agents first.
- Smart Notifications for Support Teams
- Helps AI and agents tailor responses based on mood.
Gain valuable analytics on customer emotions and trends to enhance services.
- Trend Identification – Track long-term sentiment patterns to improve operations.
- Customer Loyalty Insights – Understand satisfaction trends and loyalty risks
- Detect sentiment from reviews, emails, and chats.
- Generate real-time sentiment analysis dashboards.
Eve AI analyzes customer sentiment across various platforms for a seamless experience.
- Understand emotions from every conversation.
- In-App & Website Chat Sentiment Detection
- Capture insights from public customer feedback.
- Evaluate moods in voice-based customer interactions.
Identify Customer Issues Before They Escalate
Detect frustration early and intervene before customers churn.
Improve Customer Satisfaction & Loyalty
Tailor responses based on sentiment to create more personalized interactions.
Optimize Agent Workload & Productivity
Let AI handle neutral interactions while human agents focus on emotionally charged issues.
Enhance Sales & Retention Strategies
Engage happy customers with upsell offers while resolving negative experiences proactively.
Eve AI analyzes text patterns, tone, and emotion indicators in messages, emails, and reviews to understand customer feelings.
Eve AI can escalate to a human agent, send a priority alert, or adapt its response to handle the situation better.
Yes! Eve AI can analyze customer reviews, social media comments, and emails to provide insights into brand perception.
Absolutely! Eve AI supports multi-language sentiment analysis, including Swahili and English, ensuring businesses in East Africa can leverage its full potential.