Eve AI empowers businesses with an intelligent self-service knowledge base, delivering instant answers to customers while seamlessly escalating complex issues to human agents when needed.
Provide 24/7 automated responses to common customer inquiries by integrating Eve AI with your internal documentation, FAQs, and uploaded PDFs.
- Smart Search & Instant Responses
- Eve AI improves responses over time based on user interactions.
- Handles text, PDFs, images, and videos for comprehensive support.
- Supports responses in multiple languages for wider accessibility.
Upload documents, manuals, policies, and guides, allowing Eve AI to extract key information and answer customer queries based on the latest data.
- Upload files and let Eve AI turn them into a searchable knowledge base.
- Customers can ask questions and receive answers based on PDF content.
- Keep knowledge base content current without manual input.
- Secure & Controlled Access – Restrict internal vs. public-facing document queries.
Ensure customers always receive the latest and most relevant information without manual interventions.
- Real-Time Content Updates – Changes in PDFs and documents reflect instantly in responses.
- Ensures customers receive the latest and most accurate data.
- Tailors content for banking, healthcare, e-commerce, and utilities.
- Seamless API Integration – Syncs with CRM and data sources for real-time accuracy.
Eve AI knows when to escalate an issue to human agents based on sentiment, urgency, and complexity.
- Emotion & Sentiment Detection – Identifies frustrated customers and escalates.
- Custom Referral Triggers – Define when human intervention is required.
- Priority-Based Routing – Sends high-value cases directly to the right team.
- Live Agent Handoff – Transfers conversations with full context for smooth resolution.
Eve AI scans uploaded documents, understands context, and delivers answers based on the document’s content.
Yes! You can set access controls to define what Eve AI can retrieve from your documents.
Eve AI automatically escalates unresolved inquiries to human agents, ensuring no question goes unanswered.
Absolutely! Eve AI integrates with CRMs, databases, and document management systems for seamless updates.